Shipping, Return and Replacement Policy

Shipping

We offer FREE SHIPPING across India on orders.

We work with leading shipping carriers to ensure the fastest delivery possible, however exact transit lead time depends on the location of the final delivery.

Free gift wrapping is available in all products.

Return

Q. I haven't received any order confirmation.

On successful payment & order completion, you will receive an email or SMS. Please write to us at support@junolx.com in case you didn't receive one.

Q. When will I get my order?

Usually, orders take 5-7 days to get delivered . For expedited/urgent shipping requirement, please place a prepaid order & write to us at support@junolx.com with order ID/details.
However during holidays, you might face slight delays.

Q. I want to cancel my order.

Order cancellations are only allowed before it has been shipped or within 24 hours whichever is earlier. For cancellations, please write to us at support@junolx.com along with your order ID & confirmation mail.

Q. Why my return/exchange got cancelled?

Any return or exchange request will be canceled under the following conditions:

• If the return request is initiated after 7 days of receiving the order.

• If the product is without the original tags.

• If the product has been used or washed.

Replacement/Exchange

Q. I like other designs more & want an exchange.

We offer a one-time paid replacement policy (reverse shipping to be done & borne by customer). In case of initiating the same, please write to us at support@junolx.com within 7 days of receiving the shipment. You WILL be charged a nominal replacement fee + difference of price.

Q. I have received a damaged item or wrong product.

In case of any damaged items or wrong product delivered, please notify within 72 hours of receiving the shipment, write to us at support@junolx.com. Please share images of the damaged product along with shipping label in your email & mention order id.

Q. When will I receive my replacement?

The item should be intact, unused, unsoiled, unwashed and in its original packing. We will process the exchange & initiate shipping within 7 days of receiving the originally sold item.

Refund

Q. When will I get my refund?

After receiving images of your damaged product, our representative will get in touch with you to confirm the damage & refund. The same will be initiated & completed within 3-4 working days.

Q. I have changed my mind & want a refund.

We have a no questions asked refund policy (reverse shipping to be done & borne by customer). In case of initiating the same, please write to us at support@junolx.com within 7 days of receiving the shipment.